Please ensure you put the correct address! The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase unless Package Plot Armor is added to your order. If its returned to us, our support team will try to reach you by e-mail for a reshipment. If we are unable to reach you for a reshipment, we will keep or donate your order to charity.

We only allow order cancellations within one hour after you made a payment, if we haven't begun processing it yet. We will provide full refund if you cancel your order within 1 hour of placing the order. Once we have begun working on your order, we do not guarantee any changes or to cancel the order. Please contact us immediately to see what we can do to sort this out!

We usually ship orders by DHL or USPS depending on your location. Small items and accessories are shipped with the most economic option we can find such as a first class envelope. After we finish processing your order, we will send it to our courier logistics service and it will be completely handled by them.

Once your payment has been made, please allow a maximum of 72 hours for us to process your order. Our delivery times vary depending on state and country, normally 5-9 business days for most items in stock.

Visit our Returns page and follow the instructions. Valid returns are instantly approved and you will be e-mailed an address to send your item(s) back to. Original shipping is non-refundable and you are responsible for the charges of return shipping.

We used to take requests, but are no longer doing customs at this time. We welcome suggestions by popular demand only if you're a previous customer or have purchased from us before. Let us know your ideas at hi@toka.co

So sorry to hear that there was an issue with the print or embroidery! Because of the nature of embroidered products, nothing is always 100% the same as the image but also mistakes can happen ... please reach out to us and we'll be happy to see what we can do to get this resolved for you!

We have a Track Order page that can be accessed here. Or enter your tracking number on the parcel tracking website below to see your order status:

https://tools.usps.com/go/TrackConfirmAction_input

Yes, you can find our page for military /government discounts here.

Reach out to us at hi@toka.co for wholesale inquiries if you have a physical location that needs to be stocked!