Frequently Asked Questions

All major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal and Amazon Pay. You can also split your purchase into instalments with Afterpay — the per-instalment amount is shown under the price on every product page.

You can cancel within one hour of placing your order, for a full refund — email support@toka.co straight away with your order number. After an hour your order may already be in the fulfilment queue and we can't guarantee changes, but email us anyway and we'll try.

The one exception is The Trade Sling: you can cancel a Trade Sling pre-order at any time before it ships.

Email support@toka.co as soon as you notice. We can usually correct an address before the order is dispatched (1–3 business days), but once the parcel is with the carrier we can't redirect it.

If a parcel is returned to us because the address was wrong, we'll email you about a reshipment. We aren't responsible for parcels delivered to an incorrectly entered address unless your order included Package Plot Armor.

Our standing offers: buy 2 bags, get 1 free (all bags except The Trade Sling), buy 1 license plate frame, get 1 free, and buy 1 headwear item, get the second 50% off. Add the qualifying items to your cart and the offer applies at checkout.

Yes — details and verification are on our Military Discount page.

We collect the sales tax your region requires at checkout. Import duties are separate — see the shipping section below.

Every order ships from our warehouse in China, worldwide. Shipping is free on orders over $79; below that, the rate is calculated at checkout before you pay.

We dispatch in-stock orders within 1–3 business days. Including transit, most US orders arrive in 7–11 business days — bags and license plate frames at the faster end, headwear up to 15. International orders to Canada, the UK and Australia typically arrive in 7–10 business days.

These aren't guesses: they're measured from 4,002 delivered orders. Every product page also shows a live delivery estimate with real dates. The full tables are in our shipping policy.

It's emailed to you the moment your parcel is handed to the carrier. International parcels often sit without a scan for several days while they move between carriers — that's normal and doesn't mean your parcel is lost. US orders usually pick up USPS scans once they arrive stateside. You can also use our Track Order page.

If there's been no movement for 10 business days, or your order is past the "allow up to" window for its category, email support@toka.co with your order number and we'll chase the carrier.

Possibly — your order is an import into your country, and any duties, taxes or customs handling fees are set by your government and payable by you. They're not included in your checkout total and we can't predict them. Customs clearance can also add delivery time we can't control.

Optional shipping protection you can add at checkout. If a protected parcel is lost, stolen or arrives damaged, file a claim on our Claims page and we'll reship or refund. Details on the Package Plot Armor page.

The batch is already in production when you order — you're reserving a unit from it, not asking us to start making one. What you're waiting on is the run finishing, then shipping. The exception is The Trade Sling, which is produced in batches after its reservation window.

Most pre-orders we've delivered arrived in about 5 weeks; allow up to 7. The delivery estimate on each pre-order product page converts that into actual dates for the day you're ordering.

Within one hour of ordering, yes — full refund. After that the reservation is committed to the batch. The Trade Sling is the exception: cancel any time before it ships.

Orders normally ship complete, which means the in-stock items wait for the pre-order. If you want the in-stock items sooner, place them as a separate order — or email support@toka.co and we'll see what we can do.

You have 30 days from the date your order is delivered to start a return (45 days for The Trade Sling). Items need to be unused and in their original condition. Full details in the refund policy.

Use the Returns portal. Valid returns are approved instantly and you'll be emailed the return address. You cover return shipping, and original shipping isn't refundable.

Once your return arrives and passes inspection, we refund your original payment method. Banks typically post it within a few business days of our confirmation email.

The fastest route is a return through the portal plus a fresh order for what you actually want — that way the replacement ships immediately instead of waiting on the return.

Hardware and stitching on our bags for a year from delivery — zips, buckles, clips and seams that fail in normal use. Email support@toka.co with photos and your order number. It doesn't cover normal wear, misuse, or accidents.

Email support@toka.co with your order number and a couple of photos, and we'll put it right. Embroidered products vary slightly between batches by nature — but a genuine defect or a wrong item is on us.

Yes — sling and bum bag straps adjust to fit and unclip at both ends, so you can wear them long or short, swap them, or remove them entirely.

Spot-clean with cold water and mild soap, then air dry. The embroidery is stitched, not printed, so it won't crack or peel — but skip the washing machine and dryer, which are hard on the backing and hardware.

They're cut to the standard 12×6” US plate footprint with slotted mounting holes, and the finish is weather-resistant — built for sun, rain and road spray. They're decorative: check your state's rules on plate visibility before street use.

Sometimes — we make small runs, and restocks aren't guaranteed. Use the "Contact me when available" button on the product page and we'll email you if it returns.

Not at the moment. We welcome design suggestions from past customers at support@toka.co.

A prize game: each token gives you one play and guarantees a prize whose retail value is equal to or greater than what you paid for the token. Every prize and its odds are displayed before you buy — tap the tier's info icon on the game widget.

$25 for a single play, $22.50/play when you buy 5, $18/play when you buy 10. A flat $8 processing fee per order covers payment processing and prize shipping — there's nothing more to pay when you redeem.

No — every play wins a prize worth at least what you paid, so you always receive more value than you spent. What varies is which prize, and those odds are published before purchase.

Tokens don't currently expire, and we guarantee them for at least 1 year from purchase. Unredeemed prizes wait in your Pull History.

Redeem immediately after winning, or later from Pull History. Prizes redeemed from history ship together, in one parcel to one address.

Duplicates are part of the game — but you have options: leave it unredeemed, trade two unredeemed prizes for a free pull, or exchange an unredeemed prize for a consolation prize of your choice.

No — tokens are non-refundable and all sales are final. That's what makes the guaranteed-value model work. Full terms in section 7 of our Terms of Service.

We offer wholesale pricing to vendors with a physical location and to active TCG booth vendors. Minimums start at $1,000. Email support@toka.co with "Wholesale" in the subject.

Pitch us at support@toka.co with your channels and audience. We read everything, but we're selective and can't reply to every pitch.

Email support@toka.co to access, correct or delete your data. The full detail — what we collect, retention, your regional rights — is in our privacy policy.

Reply STOP to any text to cancel SMS instantly, or use the unsubscribe link at the bottom of any email. Order and shipping notifications continue either way.