Shipping policy
We ship worldwide from our warehouse in China. The times below are based on successfully delivered in-stock orders placed between 28 April and 26 August 2026. They are estimates, not guarantees — customs, carriers and busy periods all move them.
How long it takes
Your order goes through two stages, and it helps to think about them separately.
Dispatch
In-stock items leave our warehouse within 1–3 business days. Most go out the same or next working day.
Transit
Once dispatched, delivery takes 6–7 business days, occasionally up to 8. This is the same for US and international orders, because the long leg of the journey is the same for everyone.
Most in-stock orders therefore arrive 7–10 business days after you order.
Delivery times shown are for in-stock items and are counted from the day your order is dispatched, not the day you place it. Pre-order items ship on the date shown on their product page, and the transit clock starts from that dispatch date.
By product — United States
| Product | Typical | Allow up to |
|---|---|---|
| Bags — slings, belt bags, bum bags, totes | 7–11 business days | 19 business days |
| Jet Tags, pins and key straps | 8–11 business days | 17 business days |
| Headwear | 9–15 business days | 23 business days |
| License plate frames | 7–8 business days | 10 business days |
Wallets, rugs and other made-in-small-runs items vary more than the categories above. The expected ship date is shown on each product page — check there before ordering.
International
International orders arrive 7–10 business days after you order, with some taking up to 17. These times are measured on deliveries to Canada, the United Kingdom and Australia. We do not yet have reliable delivery data for the EU or Asia, and orders to those regions may take longer.
Public holidays are not included in any of these estimates. Chinese New Year and Golden Week in particular add time, and we post a notice on the site when they are approaching.
Orders that ship in parts
If you order several items with different lead times, we may ship them separately so the quicker items are not held back. You are not charged extra for this, and you will get a tracking update for each parcel.
Pre-orders
Pre-order items ship when their production run finishes — the batch is already being made when you order, and you are reserving a unit from it. Most delivered pre-orders have arrived in about 5 weeks; allow up to 7. The delivery times above are for in-stock items and are counted from the day your order is dispatched; for pre-orders, the clock starts when the batch ships.
Shipping rates
Shipping is free worldwide on orders over $79. Below that, the rate is calculated at checkout based on your destination and shown before you pay.
Taxes and duties
Because your order ships internationally from our warehouse in China, it is an import into your country. Import duties, taxes and customs handling fees may apply. These are set by your government, not by us, and they are payable by you — they are not included in the price you pay at checkout, and TOKA is not responsible for them.
We cannot tell you in advance what you will be charged, because the amount depends on your country's rules and the value of your order. If you are unsure, your national customs authority publishes the current thresholds and rates.
Customs clearance can also add time we cannot predict, so it sits outside the delivery estimates above.
If a parcel is refused at delivery, or is returned to us because the duties were not paid, the return shipping and any charges we incur are deducted from your refund.
Tracking your order
You will get an email with tracking as soon as your parcel is handed to the carrier. International parcels often sit without a scan for several days after dispatch while they move between carriers — this is normal and does not mean the parcel is lost.
Changing your shipping address
Email support@toka.co as soon as you can. We can usually change an address before the order is dispatched, but once it is with the carrier we cannot redirect it.
If something goes wrong
If your parcel arrives damaged, is missing items, or does not arrive at all, contact support@toka.co. If you bought Secure Checkout+ at checkout, you can file directly through our Claims page. Items that arrive faulty, damaged or not as ordered are refunded in full — see our Refund policy.
Last updated: 26 August 2026