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Shipping protection for your order. If something goes wrong between our warehouse and your door, we fix it — no carrier claims, no waiting.

Lost or stolen packages.

Covered up to your order total, including packages marked delivered that never arrived and orders sent to an address entered incorrectly at checkout. We reship by default. If the replacement isn't right for you, send it back — return shipping is on us.

Transit damage.

Rips, tears, water damage that makes an item unwearable, and fire damage are all covered. Send a photo of the issue with your claim and we'll reship or refund. Not covered: minor embroidery variation and normal wear.

Return fees.

Handling fees on returns are refunded on request.

Filing a claim.

Submit within [30] days of delivery, with a photo for damage claims. Most claims are resolved within [24 hours].

 

SUBMIT A CLAIM 

Questions? E-mail us at: support@toka.co