Politique de résiliation

This policy covers cancelling and changing orders at Toka, a trading name of Excellent Era LLC. We do not sell subscriptions, and we do not offer try-before-you-buy, so this policy is about pre-orders and normal orders only.

Pre-orders are charged in full at checkout

When you place a pre-order you are buying an item that is not in stock yet. We take the full payment at checkout — not a deposit, and not a charge on dispatch. Your card is charged when you place the order, and the item ships when the stock arrives.

Cancelling a pre-order

You can cancel a pre-order within one hour of placing it and we will refund you in full.

There is one exception, and it is more generous: The Trade Sling can be cancelled at any time before it ships, for a full refund. Email support@toka.co with your order number and we will cancel and refund it.

Once a pre-order has shipped, cancellation is no longer possible — but you can still return it under our Returns and Refunds policy, which gives you 30 days from delivery (45 days for The Trade Sling).

Cancelling or changing a normal order

Tell us within one hour of ordering and we will do our best to stop or change it, but we cannot promise it — some orders enter fulfilment quickly. Email support@toka.co with your order number and what you need changed.

If we cannot catch the order in time, you can return it once it arrives.

If you are in the EU or the UK

Consumers in the European Union and the United Kingdom have a statutory right to withdraw from a purchase within 14 days of receiving the goods, in addition to everything above. That right, and how refunds work under it, is set out in our Returns and Refunds policy. Nothing in this policy limits it.

If we cancel your order

We may cancel an order and refund you in full if the item turns out to be unavailable, if there was a pricing or listing error, or if we suspect fraud. We will email you if that happens.

Last updated: 26 August 2026