Gatcha is a mini-game that awards players with a random prize based on probability set by the brand in exchange for Gatcha ticket(s), which are purchased through the online store channel. A prize of equivalent or greater value (based on MSRP) is guaranteed with every play so you always gets more value than what they pay for.

Gatcha uses a randomized probability algorithm that determines the likelihood you win a certain prize. The probability is set by the brand and you always win a prize that is more than the value of a Gatcha ticket. Prizes won are found by clicking the Gatcha image or "What's Inside?" then clicking the Tier "i" icon to see what the odds are. We are not a gambling platform as we always guarantee you get more than what you pay per ticket.

Prizes are shipped to the customer at no additional cost. Shipping is included in the processing fee to one address and tax is collected ahead of time.

You can play as much as you want, but credits comes at the price listed above. Please play responsibly.

Credits are currently valid for up to 90 days from date of purchase / date added.

We aim to keep prices as stable as possible for an extended period of time. Prizes are subject to change from time to time based on availability and other factors. To comply with local laws and to discourage this being seen as a gambling platform, our goal remains that you get more than what you pay for.

Make sure you're logged in by going to the navigation menu, log in, clear your cache and try a different browser and it should be resolved 90% of the time.

Tax is charged because even though Gatcha is a digital product, it is redeemed for a physical prize. It's pre-collected ahead of time so we don't have to charge tax upon redemption.

You can and will continue to be able to in the future, but we recommend playing - as we are still testing the stability and making changes to the program.

You have the option to redeem prizes immediately after winning them on the Play Widget or you can redeem them later in "My History" with the other prizes you've won. Prizes redeemed in "My History" must be redeemed all at once to the same address in one shipment.

They will sit in "My History" while logged into your account. In the future we may allow trading X number of unredeemed prizes for another play.

We're working daily to improve the experience and issues may arise. For now it's currently under-going extensive testing. We appreciate any feedback and concerns. If you face an issue with redemption we can help you manually redeem your prize.

Duplicates are apart of the game. You can choose not to redeem your prize. In the future we may implement a feature to trade unredeemed prizes for a free play.

Prizes are valid to the address you purchased the tickets to on your account. We have the right to consolidate prizes redeemed separately into one merged shipment.

Tickets appear in the account instantly. Clear your cache and ensure you're logged in here. If that doesn't work try a different browser or device.

Reach out to us at hi@toka.co