Secure Checkout+
The Secure Checkout+ is a digital protection insurance plan that protects your package from the following:
1) Lost or Stolen package: Covers lost packages even when delivered (Up to the amount you spent on the order). This covers deliveries to the wrong address - if you shipped it to the wrong address.
You will receive a reshipment by default. This does not entitle you to a refund, but you may return the package for a refund in the event it doesn't suit you. The return shipping would be covered as part of the policy.
2) Damage: Secure Checkout+ does not cover defects on embroideries or very small complications regarding a product. We cover all damage that is fire related, rips and tears (if related to transit damages) with a valid picture of the issue.
Any complaints filed without proof are subject to disapproval and no reimbursement / replacement. Any item that is wet does not constitute as damage unless it is unwearable at our discretion. Any suspicious activity or attempts to abuse this will be subject to our final discretion.
3) Return Protection: Fees for returning a product such as handling fees are refunded upon request.
If you would like to file a claim that you believe is valid (with purchase of the Secure Checkout+), please submit a claim below or e-mail us at support@toka.co